Indian Bpos Essay - 906 Words

Case Study- Indian BPOs- Waking up to the Philippines Opportunity 1. How has the global economic downturn, discussed in the opening profile and throughout this chapter, impacted jobs outsourcing in the BPO industry? The global economic downturn has impacted jobs outsourcing in the BPO industry as it has helped to be one of the largest job creators in India. Due to this, many companies had to increase their operations output and therefore employ more and more people to keep up with the expanding trend. One of the major impacts, being growth and maturity, had an effect on the BPO industry and contributed to the outsourcing companies and continued growth of the industry. The IT and BPO outsourcing boom created a huge impact in the Indian†¦show more content†¦It is important to continue to attract employees but also maintain existing ones, especially with job outsourcing, as it is cheap labour you still need to ensure employees are looked after properly. Personal choice and decision making is another trend that will always be required as that is what keeps companies competitive. With regards to the BPO industry in India and the Philippines, this applies as the Philippines are becoming more competitive. Companies may start choosing the Philippines over India as they have better language skills and less additional costs. The change in demographics and the rise of the knowledge economy is another trend as companies want to outsource to countries where the workers are more skilled and have a better grasp of the English language, this again relates to Philippines over India. 3. What are the effects of the Indian government policies on the Indian BPO industry and on MNC decisions regarding locations for outsourcing jobs? Locations for outsourcing jobs is very important as companies need to decide what is going to be the cheapest option but also the most beneficial in terms of maintaining their remaining clients and customers, there tends to be quite high volume complaints when it comes to outsourcing jobs, problems can arise often due to language barriers, so choosing the best locationShow MoreRelatedIndian Bpos- Waking Up the Philippines Opportunity Case Analysis776 Words   |  4 Pagesmake much more money in the Phillipines with the same customer satisfaction. IV. Alternatives- If India wants to keep BPO’s around, they need to start flirting with the idea of re-instating the tax abatement as well as having the government pick up the transportation costs. V. Recommendations- If I am the decision maker in the Indian government, I do not want the BPO’s to pick up and move all their money to another country. So, I am implementing a lower tax bracket for these companies toRead MoreEffects on Socio-Economic Behaviour on Youth of India Working for Bpo Sector1184 Words   |  5 Pages constant changes in targets, pressure of delivering high performance, etc. Furthermore, the problem properly magnifies or augments when it comes to the socio-economic implications that these parameters have, the effect on lifestyle of modern day Indian youth e.g.., increased addiction to smoking, drinking, gradual behavioral changes, feeling of social alienation, acute depression syndrome, psychological disorientation, question over job security, on the job frustration, stagnancy in career progressionRead MoreIndian Bpos- Waking Up the Philippines Opportunity1435 Words   |  6 PagesIndian BPOs- Waking up the Philippines Opportunity Analysis The Indian labor market has always been key in globalization, and has been attractive due to its low wages, and the scientific and managerial talent found in the country. The main issues faced in this case mostly stem from the loss of the tax abatement in India, in addition to the weakening US dollar. Due to these two issues, doing business in India versus other fruitful options like Philippines becomes very expensive. These are majorRead MoreIndi Indian Business Processing Outsourcing1964 Words   |  8 PagesSince the late 19 century, as described Mukherjee (Cited in Peng 2014) Indian Business Processing Offshoring (BPO) industry case study, outsourcing business processes offshore has been the vital strategy in response to the business survival of the rapidly internationalised resource environment. In essence, as described Mukherjee, it is the complexity of definitive features for a successful BPO for Multi-National Companies (MNC) and the lack of regulative measure of examina tion and control of theRead MoreMergers and Acquisitions Scenario in It/Ites in India4035 Words   |  17 Pagessuccess story of Indian IT/BPO is attracting a lot of growth opportunities. To achieve it potential the industry is taking an inorganic route to meet its demands. The industry has been much concentrating on the fast growing US market. With the subprime crisis, and the world on the brink of recession, it remains to be seen if the industry will still sustain its rapid growth. Every bad scenario has a built in opportunity in it. Likewise here the recession may prove to be a boon for the BPO’s. The focus onRead MoreIndian BPO Associations912 Words   |  4 Pagesis primarily due to the route that there is a prepared availability of considerable measures of advantages acquainted with English and the consistent and persisting tries put in by the associations in India that do BPO work. Further, the way that Indians are general taught (by Asian models) and that there is a humungous arrangement of benefits who have graduated good to go and enhancement has intimated that the BPO story took off in right earnest in India. Added to this is the way that the demographicsRead MoreA Study of Recruitment Selection Process in Bank1103 Words   |  5 Pagescosmopolitans in India. In fact, Indian banking system has even reached to the remote corners of the country. This is one of the main reasons of India’s progress. During the first phase of financial reforms, there was a nationalization of 14 major banks in 1969. This crucial step led to a shift from Class banking to Mass banking. Since then the growth of the banking industry in India has been a continuous process. The Government’s regular policy for Indian bank since 1969 has paid rich dividendsRead MoreTotal Solutions Of A Project Management Company2185 Words   |  9 PagesThe graph mentioned above depicts an increase in the number of opportunities for Indian Markets in BPO industry from all over the world. India has emerged to be the top as the biggest destination for call centre/ BPO industry in comparison with other countries like Malaysia, China, Pakistan and Russia etc. Such a tremendous increase in this industry in India has attracted many western countries to establish its BPO’s in India. Government Departments of more than 18 states in USA have outsourced itsRead MoreCase Study1945 Words   |  8 Pagesgeographies. In the more mature outsourcing market of today, it is not simply the numbers of English-speaking engineers that has resulted in India being the destination of choice. Indian IT companies are offering more to customers, a wider range of services, more quality, more RD talent – and all of this at a lower price. Indian IT companies have started offering BPO, consulting, testing, engineering services, infrastructure management etc. For those companies still preferring to set up captive unitsRead MoreHrm Practices at Infosys14505 Words   |  59 Pagesstyle is humble and straight-forward, quite uncommon in the world of Indian business. Narayana Murthy believes in sharing wealth with his employees and in leading by example. In a knowledge-based business like Infosys, he sees the importance of consistency in rhetoric and action in empowering employees. Narayana Murthy is credited with creating a culture of closeness and empowerment at Infosys. His management style, rare among Indian business leaders, is based on western management. The other founding